Cancellation Policy

At BeWELL, our commitment is to ensure an exceptional shopping experience for our valued customers. That's why we have an easy-to-understand cancellation policy for our customers. Please take a look at the rules for canceling orders:

Simple Steps to Cancel Your Order:

1. Time Frame: You have up to 24 hours from the time of purchase to cancel any order.
2. How to Cancel: To cancel, simply email us at [Email Address] or call us at [Phone Number] with your order details.
3. Refund Process: If you cancel within the time frame, we will process a full refund to your original payment method within 3-5 business days.

Please Note:

• Orders cannot be canceled once they have entered the shipping process.

If you have any questions about cancelling an order, please contact our customer service team.

Return Policy

At BeWell, we aim for your complete satisfaction with our products. If you're not happy with your purchase, here's how you can return it:

1. Return Window: You can return the item within 14 days from the date of purchase.
2. Condition of the Item: The item must be unused, in its original packaging, and in the same condition that you received it.
3. Process of Return: To initiate a return, contact us at bewell@be-well.store with your order number. We will guide you through the steps.
4. Refund: Once we receive and inspect the item, we will process your refund to your original payment method within 3-5 business days.
5. Exceptions: Note that certain types of items, such as perishable goods, custom products, or personal care items, may not be eligible for return.
6. Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a fault of ours (e.g., damaged or wrong item).

Refund Policy

At BeWell, your satisfaction is our priority. If you're not entirely happy with your purchase, here's our straightforward refund process:

1. Time Frame for Refund: You have 14 from the date of purchase to request a refund.
2. Condition for Refund: The product must be in its original condition, unused and with its original packaging.
3. How to Apply for a Refund: Please send us an email at bewell@be-well.store with your order number and reason for the refund.
4. Refund Approval: Upon receiving your request, we will inspect the item. If your refund is approved, we will initiate a refund to your original method of payment.
5. Refund Timeline: You can expect the refund in your account within 3-5 business days.
6. Non-Refundable Items: Note that some items may be non-refundable or have specific return policies.
7. Return Shipping Cost: Unless the product is defective or the return is a result of our error, the shipping cost for returning the product will be borne by the customer.

For further inquiries or assistance regarding refunds, feel free to contact our customer service team.